Terms of Service

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. The Service is intended for adults only. By using it, you represent that you meet this requirement and that you are not barred from using the Service under the laws of the United States or any other applicable jurisdiction.

You agree to enter into this and related agreements electronically. Your click-wrap acceptance — checking the “I agree” box — has the same legal effect as a handwritten signature, and we record the version of these Terms you accepted and the date and time of acceptance. When we make material changes, we will update the date above and may require you to re-accept before continuing to use the Service; your continued use after a change takes effect constitutes acceptance.

ProductionAssistant is a single-workspace production-management application for film and video productions. It provides tools to manage a production’s script, storyboard and shot list, budget, schedule, locations, cast and crew, equipment, post-production, and distribution, with data linked across those modules. We may add, change, suspend, or remove features over time. We provide the Service on a software-as-a-service basis; we do not produce, finance, or participate in your productions, and we are not a talent agency, payroll service, legal adviser, or production company.

You sign in to the Service using Google. You are responsible for all activity under your account and for maintaining the security of the Google account you use to access it. Provide accurate information, keep it current, and notify us promptly at support@productionassistant.appif you suspect unauthorized use. You may not share, sell, rent, or transfer your account, or let anyone else use it, without our consent. We may suspend or terminate accounts as described in Section 16.

Free to join. Joining a project you have been invited to is free and never requires a payment method. Collaborators are not charged.

Paid plans. Creating and owning your own projects requires a paid subscription. We currently offer the Creator plan at $9.99 per month (a solo workspace — just you) and the Team plan at $19.99 per month (unlimited collaborators). Institutional plans are available on request. Plans are billed in advance on a recurring monthly basis through our payment processor, Stripe.

Refunds. Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or downgrades. Because the trial is free and you are reminded before any charge, charges after the trial are not refunded on the basis that you forgot to cancel.

Price changes and taxes. We may change subscription prices; we will give you reasonable advance notice, and any change applies to your next billing period. If you do not agree to a price change, you may cancel before it takes effect. Prices are exclusive of taxes; you are responsible for any sales, use, value-added, or similar taxes, which we may collect and remit where required.

Failed payments. If a charge fails, we may retry it and notify you to update your payment method. We may suspend the paid features of your account, and place your projects into a read-only state, while payment is outstanding, and may cancel the subscription if payment is not resolved.

Lapsed plans & data retention. If your paid plan ends for any reason — a trial that ends without a subscription, a cancellation, or unresolved failed payments — your account reverts to the Free plan and the projects you own become read-only: you and your collaborators keep full viewing and export access, but editing is paused. If the lapse continues for roughly 30 days, the project is archived (deep-frozen; exports remain available). We do not delete your Project Content because a plan lapsed — deletion happens only when you delete it, when you delete your account, or per the retention practices in our Privacy Policy. Re-subscribing restores full access; collaborator seats parked by a plan downgrade are restored if you return to a plan that includes them.

The owner of a project controls who may access it and what each collaborator can do. If you own a project, you are responsible for the collaborators you invite and for your use of the personal information of the people you add (see Section 8). If you join a project, the owner controls that project’s data and settings, and your access may be changed or removed by the owner or by us in accordance with these Terms.

You agree that you will not, and will not allow anyone to:

• use the Service in violation of any law, regulation, or third-party right, or to facilitate illegal activity;
• upload, store, or share content that is unlawful, infringing, defamatory, harassing, or that you do not have the right to use, or that contains another person’s personal information without a lawful basis to provide it to us;
• upload others’ personal data (such as cast or crew contact details) unless you are authorized to do so and have given any notices and obtained any consents the law requires;
• attempt to gain unauthorized access to the Service, other accounts, or our systems; probe, scan, or test the vulnerability of the Service; or interfere with its normal operation, security, or availability;
• reverse engineer, decompile, scrape, or copy the Service, or use it to build or train a competing product or model, except to the extent this restriction is prohibited by applicable law;
• resell or commercially exploit the Service without our written permission, exceed the collaborator limits of your plan, or misrepresent your eligibility for a free or institutional plan;
• transmit malware, send spam, or use the Service to harass, defraud, or harm others.

We may investigate suspected violations and take appropriate action, including removing content and suspending or terminating accounts.

“User Content” means the scripts, storyboards, shot lists, budgets, schedules, contacts, images, files, and other data you or your collaborators create or upload to the Service. You retain all ownership of, and all intellectual-property rights in, your User Content. As between you and us, your User Content is yours. We claim no ownership of it.

You grant us only the limited, non-exclusive, worldwide, royalty-free license needed to run the Service for you: specifically, to host, store, back up, copy, transmit, and display your User Content, and to reformat or adapt it solely for technical display and delivery; to share it with the collaborators you authorize; and to share it with the subprocessors listed in our Privacy Policy, in each case solely to operate, secure, maintain, support, and provide the Service to you.

We will not use your User Content to train artificial-intelligence or machine-learning models, and we will not use it for advertising, marketing, or publicity, without your separate, express consent. This license is limited to the purposes above and ends when you delete the User Content or close your account, except for residual copies in routine backups (which are overwritten in the ordinary course, generally within about 35 days) and copies we must retain to comply with law. You are responsible for your User Content and for having all rights and permissions necessary to provide it to us and your collaborators. We may remove content that violates these Terms but have no obligation to monitor User Content.

Our collection and use of personal information is described in our Privacy Policy. For account, billing, and usage information about you, we act as the controller. For the User Content you upload — including personal information about third parties such as your cast and crew — you are the controller (or “business”) and we act as your processor (or “service provider”), processing that data only on your documented instructions to provide the Service.

In that role, we will: process such data only to provide and support the Service and as these Terms and our Privacy Policy permit; not sell it or use it for our own advertising or unrelated purposes; keep it confidential and apply appropriate technical and organizational security measures; use only the subprocessors identified in our Privacy Policy and remain responsible for them; assist you, taking into account the nature of the processing, with data-subject requests and with security, breach-notification, and similar obligations; and, on termination, delete or return such data in accordance with the retention practices described in our Privacy Policy, except as legally required to retain it. You are responsible for having a lawful basis to provide third-party personal information to us and for responding to the requests of the individuals whose data you upload. If you require a separate Data Processing Addendum — for example, for institutional or regulated-data use — contact support@productionassistant.app and our DPA will apply to your use of the Service.

The Service includes features that let you and the people you invite prepare, send, sign, and store production documents — such as location releases, appearance releases, and deal memos. By using these features, you and the other parties consent to do business electronically and to use electronic records and signatures for those documents under the federal E-SIGN Act and the Ohio Uniform Electronic Transactions Act.

We are not a party to the documents created, signed, or stored through the Service, and we do not provide legal advice. The parties to each document are solely responsible for its content, accuracy, legality, and enforceability and for ensuring they have the authority and consent to enter into it. We provide the tooling and store the records and audit information; we do not warrant that any document is valid, enforceable, or suitable for your purpose. We are not responsible for disputes between you and your cast, crew, or other counterparties.

The Service — including its software, design, text, graphics, logos, and the “ProductionAssistant” name and marks, but excluding your User Content — is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose under these Terms. No rights are granted except as expressly stated. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

We respect intellectual-property rights and respond to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send a written notice to our designated agent that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and enough information to locate it; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act on the owner’s behalf.

Designated agent: DMCA Agent, ProductionAssistant — by email at support@productionassistant.app, and by mail at the address registered for ProductionAssistant in the U.S. Copyright Office DMCA Designated Agent Directory.

We may remove or disable access to allegedly infringing material. If your material was removed and you believe that was a mistake or misidentification, you may submit a counter-notice under 17  U.S.C. § 512(g) containing the information that section requires; if we receive a valid counter-notice and the complaining party does not file a court action, we may restore the material in 10 to 14 business days. Knowingly making a material misrepresentation in a notice or counter-notice may result in liability under 17 U.S.C. § 512(f). We will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

The Service relies on third-party providers, including Stripe (payments), Google (sign-in and, where you enable it, calendar features), Resend (email delivery), Vercel (hosting), Neon (database), and Cloudflare (storage, content delivery, and security). Your use of those providers’ services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability and performance are outside our control. Our Privacy Policy lists these providers, their roles, and where to find their terms.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR OWN BACKUPS OF CRITICAL DATA. ANY FORECAST, BUDGET FIGURE, SCHEDULE, OR OTHER OUTPUT OF THE SERVICE IS FOR YOUR PLANNING USE ONLY AND IS NOT PROFESSIONAL, LEGAL, FINANCIAL, OR TAX ADVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

To the extent permitted by law, you will indemnify, defend, and hold harmless ProductionAssistant and its owners, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your User Content, your use of the Service, the documents you create or sign through the Service, your violation of these Terms, or your violation of any law or third-party right, including the privacy or intellectual-property rights of the people whose information you upload.

These Terms apply while you use the Service. You may stop using the Service and close your account at any time; if you have a paid subscription, cancel as described in Section 4. We may suspend or terminate your access if you breach these Terms, if needed to protect the Service or other users, if required by law, or if providing the Service to you becomes impractical, generally with notice where practical. On termination, your right to use the Service ends; we will make your data available for export for a reasonable period where feasible, and we may then delete your User Content in accordance with our retention practices. Sections that by their nature should survive termination — including Sections 7, 8, 10, 11, and 13 through 21 — will survive.

Please read this section carefully. It affects your legal rights, including your right to go to court and to have a jury trial.

Informal resolution first. Before starting an arbitration or lawsuit, you agree to email support@productionassistant.app describing the dispute and the relief you seek, and to work with us in good faith to resolve it for at least 60 days. This is a prerequisite to commencing arbitration.

Binding arbitration. If we cannot resolve the dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by final and binding individual arbitration, rather than in court, except as stated below. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitrator may award the same damages and relief that a court could on an individual basis. We will pay the arbitration filing and administrative fees that the AAA rules require us to pay. The arbitration may be conducted by videoconference or, where the AAA rules provide, in the county where you live.

Class-action and jury-trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.

Mass arbitration. If 25 or more similar arbitration demands are filed by or with the coordination of the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules and any applicable AAA fee schedule for multiple case filings will apply, and the cases may be batched and resolved in stages as those rules provide.

Exceptions and carve-outs. Either party may bring an individual claim in small-claims court if it qualifies. Either party may seek injunctive or other equitable relief in court to stop unauthorized use of, or infringement of intellectual-property rights in, the Service. To the extent a claim for public injunctive relief may not be waived or arbitrated under applicable law, that claim alone may proceed in court after the other claims are arbitrated. If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and proceed in court, while the remaining claims are arbitrated.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@productionassistant.app within 30 days of first accepting these Terms, stating your name, the email on your account, and that you opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect any prior or other agreement to arbitrate you may have with us.

If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from the purchase of a paid subscription within 14 days. By starting a paid subscription or trial and gaining immediate access to the Service, you expressly request that we begin providing the Service immediately and you acknowledge that you lose the right of withdrawal once the Service has been fully supplied. To the extent the Service has not been fully supplied during the 14-day period, you may withdraw and we will refund an amount proportionate to what has been supplied. Nothing in these Terms affects your non-waivable rights as a consumer under the law of your country of residence, and the arbitration and class-waiver provisions in Section 17 apply only to the extent permitted by that law.

These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Ohio and applicable federal law, without regard to conflict-of-laws principles. Subject to Section 17, any dispute not resolved in arbitration or small-claims court will be brought exclusively in the state or federal courts located in Franklin County, Ohio, and you consent to the personal jurisdiction of those courts, except where your local consumer law gives you the right to bring proceedings in your home jurisdiction.

We may update these Terms from time to time. When we make material changes, we will update the date at the top and may ask you to re-accept the Terms the next time you use the Service. Changes are not retroactive. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms; if you do not agree, stop using the Service and cancel any paid subscription.

These Terms, together with the Privacy Policy and any plan-specific or institutional terms you agree to, are the entire agreement between you and us about the Service and supersede prior agreements on that subject. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary and the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. We may give you notices through the Service or by email to the address associated with your account; you may contact us as provided below.

Questions about these Terms? Contact us at support@productionassistant.app.